When you look les or graphics les industry representation visual 4.0, we often see the terms'convergence between digital and physical », « IOT », « Big Data », « robotics»A« Inmpression 3D »… by against the word "production"No longer appears. However, officially all agree on the fact that the industry 4.0 is made to allow production (the broadest sense) more suitable consumer, more human, greener, plus respectful of women and men who make possible. Is there not a paradox in the expression of the current digital transformation of the industry, which could explain some or all of the complexity of its implementation for operators and the production technicians ?

Technicians and Digitizing

Today in French industry European, a significant proportion of assembly tasks, Quality Control, maintenance or inspection is again performed by operators, companions or technicians. As part of the digitalization of the industry, these women and men will be assigned in addition to their regular duties, responsible for up data on their actions or their trade, to supply information systems to their business. These digital tasks are often considered low value added by technicians (away from their job), very time (takes time) and intrusive in their activities (presence of a bulky tablet e.g.). To this is added concerns about the development of their skills or responsibility on their workstation, or servo decisions of computers.

Pourtant this transformation is inevitable technical trades for maintain a competitive industry in Europe, increase land returns, and optimize production cycles. So how do win the support of women and men in industrial production, and so ensure a successful digital transformation ?

Building the acceptability

Building the acceptability of a technology with its user devienso Drait more important than the technology itself. In an optical digital processing, membership of operators and technicians devienDrait the key de success the overall industrial competitiveness improvement plans. But then, cow to build this acceptability?

Traditionally, a technology is evaluated on its level of technological maturity (TRL scale - Technology Readiness Level). This scale developed by NASA in the years 70/80 to do the techno-push d’innovation, is plus sufficient today. Since 10 years, two new technology evaluation criteria complement the TRL :

  • The operator maturity scale (HRL Human Readiness Level) : Criteria perception a technology who feature son adoption by women and men who must use it.
  • Industrial maturity scale (MRL Manufacturing Readiness Level) : of the Brake levels potential at introducing a solution according to the industrial environment of use.

In both cases, these scales assess respectively the perception of the use of technology for a given requirement and its relevance to the context of its use. In other words, inborn technology can actually be used as a production tool only if it is technologically mature, if she is perceived by the operator as an operational aid the achievement of its tasks, and if she is used in the work environment.

TRL and associated MRL to depend technology respectively technical criteria intrinsic, and the environment of use. For a given technology and industrial context, these criteria are more or less fixed, less drastically change the work environment. The variable parameter in connection with end users of technology in a working environment that is the HRL. So how to develop the technology associated with HRL?

Traditionally, Industry uses the technology acceptance model (TAM – Technology Acceptance Model) published in 1989 by Davis et al. This model proposes to work on two key attributes of a technology :

  • The perceived usefulness : Is technology useful in my work
  • Perception simplicity: Is the technology easy to understand

Increase these two criteria will help increase the HRL associated with technology. However, this exercise may be complex to achieve in an industrial context where technology is often long known, where cycles are long and operators and technicians already stung by several waves of trials and digitization tests. Pourtant the rest necessary and sometimes vital for the productivity of the business ofincrease the utilization rate these technologies. In such a context, ne Should not use a catalyst technology to improve the acceptability of another? Could we not use the utility and simplicity capacity of technology to the benefit of usability and acceptability of another?

An example...

Software solutions EAM (Enterprise Assests Management), of my (Manufacturing Engineering Systems) or CMMS (Computerized Maintenance Management Systems) existed for many years in the industry. These technologies benefit d’un TRL and an MRL very életickets. On the other hand, these technologies have often been developed with a view to optimizing production processes or industrial maintenance, and few for the benefit of operators and technicians. The HRL for operators workstation is therefore reduced accordingly.

Digital tools and MES CMMS today remain complex to use for a technician workplace. The follow work instructions or generating a report of intervention in these tools are deemed long and complex tasks by operators.

SIMSOFT INDUSTRY introduced the solution eXtend Voice Assist integrated workstation in existing industrial tools. In other words, how to allow a technician to control its MES or CMMS by voice, all keeping their hands free to perform its tasks. L’addition d’un assistant vocal (catalyst technology) MES tools and CMMS has the effect of increasing their usability and acceptability. Why?

First meeting the operators' fears: a voice assistant allows you to simply much information (plans, explinations, pictures, …) which supports operator skills. An intelligent voice assistant allows the operator to back up data to the information system simply by voice, while being responsible for validation thereof. Finally, the operator remains master of his work: he uses his voice assistant when he needs it.

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Then the use of the intelligent voice assistant eXtend coupled with tools and MES CMMS helps simplify and streamline the use of these for the operator. The complexity of drop-down menus, multiple choice lists, ... is erased by voice interaction which allows the operator to save time, and to regain confidence in its capacity digital interactions in his business.

Adding a voice guidance as solution eXtend to tools MES or CMMS helps maximize the operational use by technicians in industrial production. The criteria of usefulness and ease of use is improved and so are in, the couple MES+eXtend or CMMS+eXtend inherit a level higher HRL operator.


If the digitalization of production processes is inevitable, the effectiveness and efficiency of this transformation will be achieved only by improving the acceptability of these technologies by women and men in industrial production.

Today & rsquo; hui, coupling technologies Innovative as an intelligent voice assistant with technology already deployed but underutilized, appears as a way to increase the acceptability and usability.

SIMSOFT INDUSTRY through its offering eXtend becomes a major player in the introduction of intelligent voice guidance solutions for industry. These voice dedicated to industry technicians wizards to streamline interactions with their technicians digital environment, while keeping their hands and eyes free to carry out their tasks.

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Article realized by: André Joly

Press Contact : Laura PALACIN, laura.palacin@simsoft-industry.fr, 05 31 61 85 10 / 06 26 84 55 58

About SIMSOFT INDUSTRY (www.simsoft-industry.com & www.spix.ai)

SIMSOFT INDUSTRY developed the first Assistant Vocal Intelligent 100% dedicated technicians Industry 4.0. L’assistant vocal intelligent SPIX is operational in industrial use conditions in Solution VOGOF and Solution eXtend. with SPIX, SIMSOFT INDUSTRY puts men and women at the heart of industrial production with assistants specialized in voice guidance operators, the measurement reading, Quality Control, and the hot-structuring their feedback.

SPIX is a trademark and a registered design of SIMSOFT INDUSTRY (INPI Ref : 19 4528 622 and 19 4 528 627)


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